What Open Panel Desk is
Open Panel Desk is TwinFusion's WhatsApp-native AI support desk, and one of the live systems in the Open Panel suite. It turns help requests that arrive as WhatsApp messages into support tickets for the team to work through.
Each ticket is created straight from a WhatsApp message and classified by AI. It is then routed to TwinFusion Assignments, the team's task and work-order system built on Perfex CRM, where staff pick it up and action it.
How Open Panel Desk works
Overview
Open Panel Desk is a WhatsApp-native support desk. Customer messages sent on WhatsApp become support tickets, which are classified by AI and routed to the team's task system.
How it works
- A customer sends a message on WhatsApp.
- Open Panel Desk creates a ticket from the message.
- AI classifies the ticket.
- The ticket is routed to TwinFusion Assignments, built on Perfex CRM, where the team actions it.
Integrations
- WhatsApp — the channel customers use to ask for help.
- Perfex CRM (TwinFusion Assignments) — where tickets land as work for the team.
Platforms and access
- Web-based and installable as an app, launched from the Open Panel hub.
